Selecting Applications
(Mitel Integrated Configuration Wizard)

Specify whether the system you are setting up is a standalone system or part of a cluster or MiContact Center solution, and whether it includes applications such as Hot Desking, Embedded Voice Mail, and MiCollab Audio, Web, and Video Conferencing.

NOTE: Using the wizard after initial configuration to add applications to existing users will overwrite the corresponding Classes of Service. Use the MiVoice Business System Administration tool or the Administrator Portal for MiCollab to add users to these systems instead.

IMPORTANT

• If you are provisioning a cluster and plan to implement service Resiliency Resilient networks are made up of network elements that provide reliable fail-over mechanisms-either within the device or through working in conjunction with other network elements in order to ensure that all network devices can be used simultaneously. In this way the failure of one device will not bring down the entire network, thereby eliminating single points of failure on the network. A truly resilient network will provide the maximum amount of network uptime without requiring an entire duplicate network., see Configuring a Network Cluster for information on the correct way to go about it.

• You must configure the MiVoice Business and MiCollab in a single MiCW session to start sharing data and enable Flow Through Provisioning. In addition, MiCW creates a common SIP Password (unseen in the MiCW interface) and applies it to both the MiCollab AWV SIP Server Configuration and the MiVoice Business AWV ports. If you run the Mitel Integrated Configuration Wizard separately against the MiVoice Business and MiCollab, the SIP passwords will not match and AWV will not function.

To select the network configuration and applications:

1. Select a Network Configuration.

2. If you selected MiVoice Business Cluster, select one of the following:

• Create new cluster (with or without Resiliency Resilient networks are made up of network elements that provide reliable fail-over mechanisms-either within the device or through working in conjunction with other network elements in order to ensure that all network devices can be used simultaneously. In this way the failure of one device will not bring down the entire network, thereby eliminating single points of failure on the network. A truly resilient network will provide the maximum amount of network uptime without requiring an entire duplicate network.) to set up a cluster and add the system you are configuring to it.

• Join existing cluster to add the system you are configuring to a cluster that's already set up.

• Modify existing cluster element to change—for example, by adding new users—the configuration of an existing cluster element. The element MUST have been set up by the Configuration Wizard in the first place.

3. (Optional) Select the required applications.

Some applications—MiCollab Nupoint UM, Teleworker, MiCollab Speech Auto Attendant (SAA), MiCollab Audio, Web, and Video, and MiCollab IDS Connection Point—require MiCollab. Return to the System Parameters page and select MiCollab if you need any of these apps.

4. (Optional) Select MiContact Center to configure ACD-related settings that are required when MiVoice Business is part of a MiContact Center solution.

   MiVoice Business Form	Field	Setting
   System Options	ACD Make Last Agent Unavailable on No Answer	Yes
   ACD Make Busy Walk Away Codes	No
   ACD Real Time Events Feature Level	1
   SMDR Options	Extended Digit Length	Yes
   	MIVB - Report Transfers	All
   	Network Format	Yes
   	Report Account Codes	Yes
   	Report Incoming Calls	Yes
   	Report Internal Calls	Yes
   	Report Meter Pulses	No
   	Report Outgoing Calls	Yes
   	SMDR Meter Unit Per Station	No
   	SMDR Record Transfer	Yes
   	System Identification	MiCW generated
   	Time Change Reporting	Yes
   	Twenty-four Hour Time Reporting	Yes
   	ANI/DNIS/ISDN/CLASS Number Delivery Reporting	Yes
   	Extended Time To Answer	Yes
   	Standardized Network OLI	Yes
   	Standardized Call ID Format	Yes
   	Report Internal Unanswered Calls	No
   	SMDR Extended Reporting Level 1	Yes
   	Report Attendant Name	Yes
   	Account Code Reporting for Internal Calls	Yes
   	Path Reporting for Internal ACD2 Calls	Yes
   	SMDR Extended Reporting Level 2	Yes
   	External Hot Desk User Reporting	Yes
   Trunk Attributes	Baud Rate	9600
   Class of Service   (MiCW adds the following new COS for MiContact Center: COS 30 - ACD Agent COS 31 - ACD Supervisor (same settings as COS 30) COS 32 - (same settings as COS 30) COS 33 - ACD Messaging port COS 34 - ACD RAD port COS 36 - ACD Extension	Group Presence Control	No
   	Group Presence Third Party Control	No
   	HCI/CTI/TAPI Call Control Allowed	Yes
   	HCI/CTI/TAPI Monitor Allowed	Yes
   	Phone Lock	No
   	SMDR External	Yes
   	SMDR Internal	Yes
   	Force Device Busy If Any Line In Use	Yes
   	Recall If Transferred to Original call Destination	No

5. Click Next to continue.

NOTE: You cannot use the wizard to configure new applications on existing MiVoice Business/MiCollab systems or new services for existing MiCollab users. For these tasks, use the MiVoice Business System Administration tool or the Administrator Portal for MiCollab.